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How uk99 Handles Your Personal Information

This policy tells you exactly what data uk99 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or reach our support team — and how we keep it secure.

Account data protectionJazzCash, Easypaisa, Raast payment privacyCookie and device dataYour right to access or remove data
uk99 How uk99 Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or remove the personal data we hold, our support team handles these requests directly. Reach us through live chat on the uk99 site, by email at the address shown in your account settings, or via the in-app contact form on mobile. We aim to acknowledge data requests within one business day and resolve them as quickly as the nature of the request allows.

Team online

Live Chat

Start a chat session directly on the uk99 site or mobile browser. A support agent will take your data request and log it for our privacy team.

Email Support

Send your privacy request to the email address shown inside your account settings. Include your registered contact detail so we can locate your record.

In-App Contact Form

On mobile, open the account menu and tap Contact Us. Complete the form, select the Privacy topic, and submit — we receive it instantly on our end.

DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Security is not a checkbox for us — it is built into every point where your data moves. SSL encryption covers all traffic between your device and our servers. Payment data flowing through JazzCash, Easypaisa and Raast is handled via each provider's own verified channel; we do not store raw wallet credentials on our side. Account sessions are monitored for unusual access patterns, and any login from an unrecognised device triggers an OTP verification step before access is granted.

SSL Encryption

All data transmitted between your browser or mobile app and uk99 servers is encrypted with SSL. This covers login, account updates and every payment step.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are kept while your account is active and for the period required under applicable law in supported regions. Inactive accounts are reviewed on a rolling basis.

Wallet Credential Security

We never store your JazzCash, Easypaisa or Raast PIN or wallet password. Payment authorisation happens inside the wallet provider's own secure flow, not on our servers.

Frequently Asked Privacy Questions

These are the questions we hear most often about how uk99 handles personal data. If your question is not covered here, reach our support team through live chat or the in-app contact form.

We collect your name, contact details and the payment method you register — JazzCash, Easypaisa or Raast. Session and device data is also logged to secure your account access.

We do not sell your data. We share only what is needed with payment processors like your mobile wallet provider to complete transactions, and with service providers under strict data agreements.

We keep your data while your account is active and for the additional period required by law in your region. You can request deletion by contacting our support team directly.

Yes. Contact us via live chat, email or the in-app form. Provide your registered contact detail and we will prepare a summary of the data tied to your account.

Transaction records are stored to verify deposits and withdrawals. We do not store your wallet PIN or password — those stay inside each provider's own secure authorisation flow.

Closing your account triggers a data review. We delete or anonymise records that are no longer required, retaining only what applicable law in supported regions requires us to keep.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.